Utility Billing

Following are links for additional information included in this section of the website.

National Information Solutions Cooperative (NISC) began providing utility billing services for the City of Mandan in November 2019. The City’s utility bill covers water, stormwater and sanitary sewer, solid waste disposal, street light services, and household garbage and recycling collection.

Notable changes include:

Billing statements now have an updated appearance.
There is only one billing cycle. All bills are mailed around the 10^th of every month, and automatic payments will be deducted from the resident’s bank account on the same day the bill is due, 15 days after the effective billing date. All due dates will be noted on your billing statement.
The billing cycle is from the first of each month to the first of the following month. For example, December statements will reflect service dates of Nov. 1 - Dec. 1.
Customers have the option of setting up a recurring credit card payment in SmartHub.
Customers are able to monitor statements closely and view usage statistics.
Customers wishing to continue to receive their utility bill in the mail are able to do so, no further action is needed.

The services are being provided in Mandan through NISC, but utility bills will be mailed out of Missouri from NISC’s St. Louis location.

Customers have the option to switch to electronic bills, or eBills, which is an electronic version of a paper bill that can be viewed and paid online. There is a direct savings for the City of Mandan if residents switch to eBills, as there is a charge for printing, envelopes, and postage for paper bills. E-bills and online bill payment eliminates the need for residents to drop off or mail bills and help reduce solid waste in landfills.

The new service includes access to an easy-to-use online and mobile billing and payment tool, SmartHub, where customers can easily manage their accounts, pay bills and more. A feature allows customers to monitor usage. A variety of bill payment options, including one-time, automatic recurring and scheduled payments, along with credit card payments are accepted.

Please contact the Utility Billing Department by phone, 701-667-3219, or by emailing water@cityofmandan.com with any questions.

Additional Information:

How to Read Your Bill

How to Register Your SmartHub Account

Water Meter Prices 2024

FAQs

Q: I still want to receive my paper statement. Is the City going to charge me extra for this?
A: No, there is no charge for customers choosing to continue to receive a paper statement.

Q: I have already signed an authorization form & provided the City with my checking/savings account information for automatic payments. Do I need to do anything?
A: No, this information will transfer during the utility billing conversion. There is nothing for you to do at this time unless you want to change the checking/savings account you currently have on file.

Q: Can the Utility Billing department still set up recurring payments for me?
A: No, customers will need to set up recurring payments in SmartHub. Customers can add or change their method of payment at any time by logging in to their online account.

Q: Will I be able to set up recurring payments using a credit card?
A: Yes, customers can set up recurring payments through a checking/savings account or a credit card in SmartHub.

Q: To pay with a credit card online, do I have to create a login with SmartHub?
A: No, customers will not have to create a login. There is a one-time payment option available. Customers using this option will need their utility billing account number and the amount they are paying.

Q: I use bill pay through my bank. Will I need to do anything?
A: Yes, customers using their bank's bill pay system will need to update their account number in a bank’s pay system to receive credit for the payment.

Q: Can I receive eBills?
A: Yes, customers can elect to receive eBills rather than the traditional paper statement in the mail.

Q: What is an eBill?
A: This is an electronic version of the utility bill that will be sent directly to your e-mail, rather than receiving a paper bill in the mail.

Q: I signed up for eBills. Where can I read new issues of the Mandan Messenger?
A: There are a few options to continue to receive the Mandan Messenger if customers choose to go paperless. SmartHub will have a link to the Mandan Messenger newsletter, it is posted to cityofmandan.com/news, or customers may sign up to receive news releases, newsletters, and announcements at cityofmandan.com/updates.